In recent times, internet shopping has taken India by storm for any variety of merchandise. This phenomenon also has spread to furniture, furnishings and decor in your home. In the past, if customers wished to buy a piece of furniture, it turned out a tedious journey physically visiting shop to look, inspecting furniture, searching for the right item, negotiating prices and after that finally taking your vaunted purchases home. More often than not, time and effort and effort was wasted along the way, not forgetting the amount of money allocated to your choices. Remember – it is rarely easy to compare products over a shop to search basis and going to a fair price.
Fortunately, with technology and innovation, which has now changed using the advent of online furniture shopping portals like Urban Ladder!
Of course, Urban Ladder isn’t first enterprise to head to this space. However, though somewhat a late entrant, Urban Ladder has still constructed for it through its USPs. Consider the following –
The first impression you get when you check out the Urban Ladder website is really a well designed, clean and pleasant look. The site is rather user friendly as well as the products are categorised neatly.
Urban Ladder can be a niche player plus a specialist from the furniture segment.
It doesn’t flood you with umpteen choices – sometimes, that may suffocate us and produce it quite difficult to zero in using a final selection – but while doing so, it can do give you reasonable volume of choices to cause you to feel comfortable to produce satisfying decisions.
The merchandise is priced reasonably and transparently with periodic discount offers throughout the year, especially December year-end sales. There are also debit / charge card discount offers and Amazon Pay discounts (10% off, maximum Rs.500) accessible to customers every once in awhile.
The portal keeps its range reasonably broad based but tight this fit your requirements. As of now, it doesn’t offer “everything beneath the sun” for your household needs but suffice it to say that you’d be happy using the range available and never disappointed.
The idea that it keeps its range reasonably tight is often a plus as it maintains high quality control through curation of items. Its backpacks are well curated – then when we say curated, we speak from general observations – they really are ‘curated’!
In case a person satisfied while using product, you’ll find easy returns available and refunds also, be subject to T & C.
The listings over the internet are quite detailed with explicit images from various aspects including measurements in the products too. They cover product features, properties, materials, care & safety instructions, warranty, returns and quality promise. If you continue to have questions, you just need to to connect with these through your preferred modes of communication or simply just post a matter.
The website gives you a Products Compare facility for customer selected products.
Urban Ladder also provides consultancy services for Interior Designing of your dwelling at cost-effective price points.
For those customers who need number of payment options, Urban Ladder offers Cash on Delivery (COD), Card on Delivery, Amazon Pay, UPI, Net Banking, Debit Card and Credit Card Payments, to mention a few. It has EMI facilities also. And if you will always need time or are planning for any future occasion, then you’ve the option just to save it for a Wish List.
The thing is that Urban Ladder not merely services premier metros but has presence in tier 2 and tier 3 cities. It has a clear vision to flourish further and further directly into such cities and towns. This is great for customers who often desire to buy from premier furniture portals but mightn’t have delivery facilities for their location. Further, Urban Ladder focusses on not merely delivery facilities but brick and mortar offices in specified locations. And yes, its delivery facilities are free of charge of cost. Customers are notified date of delivery plus the products have tracking facility.
For customers considering gifting, the portal offers Gift Cards. If the gift card ordered is => Rs.10,000/-, then customers will also get Rs.2,000/- extra vouchers. The gift cards have zero expiry date which enable it to be purchased for denominations starting as low as Rs.1,000/- in a choice of electronic or physical version. They can be customised for those kinds of occasions and events.
Urban Ladder also offers an attractive referral policy wherein existing customers can refer their friends, relatives and acquaintances having a designated voucher code and capping limit of 10 referrals per account. When their referral uses the code, they get 10% off as well as the customer who referred them gets Rs.2,000/- off on each referral. This has been quite helpful for our requirements.
The online venture has physical presence too in select locations through ‘Experience Stores’. These are traditional stores that customers can personally visit and select many while getting an idea on how they appear and easily fit into homes.
The thing is that their delivery staff can be well trained and skilled. They are courteous and polite. They provide information (including warranty, returns and refunds), you’ll need when they deliver and install the items in your homes.
Their contact centre staff are equally competent and the’ve multiple modes of communication namely email, chat and telephones. The portal is setup with selection of social media accounts at the same time.
While they certainly have policies and procedures that they have to adhere to, yet they may be flexible should you have any genuine query, requirement or problem. This is often missing in online portals. Moreover, the conversations usually are not scripted / templated and they are usually engaging.
Urban Ladder merchandise is compact and may be easily assembled / dismantled as are usually necesary. This is particularly great for customers whorrrre mobile and move locations periodically.
Mobile friendly customers can download the Urban Ladder app available both on Google Play Store and Apple Store.
We have purchased several products from Urban Ladder but never have had cause or reason to regret it anytime. Of course, occasionally, there have been few disappointments or difficulty with products, as can happen inside best of times. These were handled promptly with the staff that ensured the grievances were resolved for the positive side.
